Shipping

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Shipping Policy

At BoxPack Logistics, we are committed to delivering your orders quickly, safely, and efficiently—whether it’s industrial products or full-service logistics like RoRo and haulage.

1. Shipping Coverage

We offer shipping across:

Domestic (within India or your country) – Standard and express delivery
International – For eligible products and logistics services (including RoRo shipping, container haulage, and port-to-door delivery)

For large-scale or custom logistics requests, please contact us directly.

2. Shipping Methods

Depending on your location and order type, we use:

Reputed courier partners for small to medium-sized product shipments
Dedicated freight and logistics partners for bulk orders, heavy equipment, and container transport
RoRo vessels and trailers for vehicle or machinery transport

3. Delivery Timelines

Standard Product Orders: 3–7 business days (domestic), 7–14 business days (international)
Bulk & Freight Orders: Timelines vary based on location and cargo type. Our logistics team will provide an ETA during order confirmation.

Note: Delivery times may vary due to customs, holidays, or unforeseen delays.

4. Shipping Costs

Shipping charges are calculated based on order weight, dimensions, and destination.
You will see final shipping charges at checkout or will be notified during quotation (for logistics services).
For bulk orders or special cargo, we offer custom shipping quotes.

5. Tracking Orders

Once your order is dispatched, we’ll provide a tracking number or live tracking link.

For logistics shipments, our operations team will stay in touch with real-time updates.

6. Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours with photos.
In case of lost shipments, we’ll work with the carrier and provide a resolution ASAP.

7. Important Notes

Customers are responsible for providing accurate delivery details.
For international shipments, customs duties/taxes (if applicable) are to be paid by the buyer.
We are not responsible for delays caused by customs or external shipping agencies.